Who we are
VoiceTapp is operated by Webmatia Ltd, registered in England & Wales, company number 14892310, at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. For UK and EU data protection law we are the data controller for your account data and the processor for the content you upload.
What we collect
- Account data: name, email address, password hash, plan and billing status.
- Content you provide: audio and video uploads, documents, prompts, and the outputs generated from them.
- Usage data: which tools you used, token and minute consumption, and error diagnostics. This is what lets us show you an accurate balance.
- Payment data: handled entirely by Stripe. We receive the last four digits, card brand and expiry. We never see or store the full number.
What we do not do
We do not sell personal data. We do not use your content to train our models or any provider's model. We do not run advertising trackers, and we do not build profiles of you for third parties.
Legal bases
We process account and content data to perform our contract with you. We process usage data under legitimate interests, specifically operating and securing the service and billing accurately. Marketing email is sent only with consent, and every message carries a working unsubscribe link.
Who processes your data
AI model providers process the content you submit to a tool, under agreements that prohibit training on it and, where the provider offers it, with zero retention. Infrastructure and payment processors handle hosting, email delivery and billing. The current subprocessor list is published and updated before any change takes effect. Where data leaves the UK or EEA, it moves under UK IDTA or EU standard contractual clauses.
How long we keep it
- Content stays until you delete it, or 30 days after you close your account.
- Deleted content leaves backups within 90 days.
- Billing records are kept for six years, because tax law requires it.
- Diagnostic logs are kept for 30 days.
Your rights
You can access, correct, export, restrict or delete your data, object to processing based on legitimate interests, and withdraw consent at any time. Export and deletion are both self-service in the dashboard, and neither requires you to contact anyone. For anything else, email hello@voicetapp.com; we respond within 30 days. If you are unsatisfied you may complain to the UK Information Commissioner's Office or your local supervisory authority.
Cookies
We use a small number of strictly necessary cookies and no advertising cookies. The detail is on the cookies page.
Changes
Material changes are emailed to account holders at least 14 days before they take effect. The date at the top of this page always reflects the current version.